HOW WE SHIP
Grandi Liutai Italiani has its own shop in Cremona (Italy). All products depart from this place, with two types of packaging: Envelope or Box. Both solutions provide for the protection of the products inside. We are very keen to ensure that the products arrive without defects, for this reason we personally process the packages. With a view to maximum transparency of its commercial offer, it provides for the debit of transport costs for each shipment (unless otherwise indicated in the product sheet).
Shipments are handled by the best logistics partners. All our parcels are handled by Gls-Italy and Poste Italiane. Grandi Liutai Italiani only makes use of shipments with parcel tracking and a punctual assistance service at every stage of delivery, quickly managing any anomaly or need.
Shipping rates are divided according to the product shipped. The calculation on multiple products is carried out by taking only the shipment for the largest product.
Below we list the costs according to the destination countries:
EU zones:-Envelope €10
FREE SHIPPING OFFER
Grandi Liutai Italiani offers free shipping for national and EU shipments. Free shipping is automatically selected in the cart when the minimum purchase thresholds are exceeded.
Italy: Free Shipping min. order €50
EU zones: Free Shipping min. order €250
International shipping is not included in this offer
PREPARATION OF THE PARCEL
The merchandise will be sent directly to the address provided by the customer during the order process. The shipping will be made by a courier. The supplier commits himself to send the products to the customer in the shortest possible time taking into consideration the total number of products ordered by the customer and the period of the year and at the most within 30 days of the placement of the order. Longer shipping times are possible due to circumstances beyond our control.
CERTIFICATES AND DECLARATIONS
When shipping row material such as violin spruce tops or maple backs outside the European Community, we are obliged to issue a specific documentation for exportation in order to be authorized to ship your purchase.
This documentation includes the following certificate:
• Origin certificate
A certificate of origin is a document used in international trade. In a printed form or as an electronic document, it is completed by the exporter and certified by a recognized issuing body, attesting that the goods in a particular export shipment have been produced, manufactured or processed in a particular country.
• Phitosanitary certificate
Phytosanitary certificates are issued to attest that plants, plant products or other regulated articles meet the phytosanitary import requirements of importing countries and are in conformity with the certifying statement.
If you are an extra EU customer and you are buying any wood products that require these documents, we will automatically charge you 15€ for each certificate.